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Telephone Representative Service Gerber Life Insurance Company

Company Name:
Nestle Nutrition
Gerber Life Insurance Company has been providing superior quality life insurance products since 1967! We offer an array of insurance products to meet the needs of individuals and families, including The Grow-Up Plan, The Gerber Life College Plan, and adult coverage products, including Term Life, Whole Life, Guaranteed Life, and Accident Protection. As an affiliate of Gerber Products Company, "the baby food people," the two companies share a common goal: to help parents raise happy, healthy children. Gerber Products Company and Gerber Life are companies of the Nestl organization.
Gerber Life Insurance Company is an Equal Opportunity Employer.
Work At Home
or
On -Site in Fremont, Michigan
POSITION SUMMARY: This positions represents Gerber Life through providing exceptional service to existing customers.
PRIMARY RESPONSIBILITIES:
Meet customer and business needs by working a flexible work schedule. Typically 40 hours per week in our Fremont Michigan Contact Center. Schedules include evenings, Saturdays, and Company Holidays.
Engage in consultative conversations with customers in providing competitive, industry-leading life insurance and other financial products.
Respond to customer inquiries via multi-media factors to address a variety of customer inquiries which include but are not limited to notices of death, billing problems, payments, and policy change requests.
Handle customer inquiries in a manner consistent with compliance and regulatory requirements.
REQUIREMENTS AND MINIMUM EDUCATION LEVEL:
High School diploma
State insurance license - Company will provide training and expenses to obtain required multi-state license. Candidate must pass state exam within three weeks and secure Michigan license within six weeks from date of hire for continued employment.
EXPERIENCE:
2 plus years Customer Service experience
Contact center experience and knowledge considered a plus
Insurance industry experience and knowledge considered a strong advantage
Work At Home: Experience working in a work at home environment considered a plus.
SKILLS:
Excellent PC, data entry and word processing software skills
Quality and Customer Service advocate
Strong and accurate business English, verbal and written communication skills (grammar and spelling)
Excellent listening skills
Ability to multitask efficiently
Ability to work a flexible schedule - including evenings and Saturdays
Strong Bilingual competency considered a plus (English and Spanish)
Qualifications for Work At Home: Must be self-motivated, have self reliance and discipline to work without direct supervision. Must have a high speed internet connection that once tested will meet the data and speed requirements of Gerber Life Insurance (Satellite internet providers are not eligible). A quiet isolated workspace free of distractions; large enough for a monitor, docking station, mouse and keyboard. Must be able to attend 10 weeks of training in Fremont, MI.
The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Company: Nestle
Category: Nestle Nutrition
LastModifiedDate: 4/9/2014 12:00:00 AM
Req Number: 13006672

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