Correspondence Representative Gerber Life Insurance Company

Company Name:
Nestle Nutrition
Gerber Life Insurance Company is hiring! We have been providing superior quality life insurance products since 1967! We offer an array of insurance products to meet the needs of individuals and families, including The Grow-Up Plan, The Gerber Life College Plan, and adult coverage products, including Term Life, Whole Life, Guaranteed Life, and Accident Protection. As an affiliate of Gerber Products Company, the baby food people, the two companies share a common goal: to help parents raise happy, healthy children. Gerber Products Company and Gerber Life are companies of the Nestle organization.
Gerber Life Insurance Company is an equal opportunity employer.
POSITION SUMMARY:Respond to incoming written customer communication, process policy changes and respond to messages taken by the Contact Center. Communications and responses are made by letter, e-mail, and telephone.
Primary responsibilities are to respond in a professional manner and process with accuracy policy changes sent to Policy Admin from incoming correspondence received via Contact Center, USPS mail, social service and housing organizations, external agents, insurance departments and attorneys. Performance is measured with an expected production and quality average. Correspondence representatives are expected to process completely and accurately multiple categories on a daily basis. Contacts are frequent with individuals representing other department and/or representing outside organizations. Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature. Exercises judgment and sound decision making to determine best course of action to meet or exceed customer needs within relevant guidelines and regulations.
High School diploma
2 plus years relevant experience writing letters, emails or web chats
2 plus years experience with Gerber Life products and procedures
Solid verbal and written communication skills
Quality and Customer Service advocate
Strong PC skills
Ability to multi-task and work multiple categories in same day
Solid judgment, problem solving, decision-making and follow-through skills
Solid knowledge of basic business processes, workflow and systems
The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Category: Nestle Nutrition

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