Customer Service/Sales Associate (Work At Home-Fremont, MI)-Gerber Life Insurance

Job Number 18005204
Company Nestle Nutrition
Location Fremont, Michigan
Gerber Life Insurance Company is hiring! We have been providing superior quality life insurance products since 1967! We offer an array of insurance products to meet the needs of individuals and families, including The Grow-Up? Plan, The Gerber Life College Plan, and adult coverage products, including Term Life, Whole Life, Guaranteed Life, and Accident Protection. As an affiliate of Gerber Products Company, "the baby food people," the two companies share a common goal: to help parents raise happy, healthy children. Gerber Products Company and Gerber Life are companies of the Nestle organization.
Gerber Life Insurance Company is an equal opportunity employer.
This position represents Gerber Life through providing exceptional service to existing customers and engaging in consultative conversations using the Gerber Life Insurance Sales process. Processes transactions and ensures customers' needs are met via inbound calls.
Primary Responsibilities:
Responds to customer inquiries via telephone to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues and policy change requests.
Reviews customer's current insurance needs while engaging in consultative conversations and cross-selling other Gerber Life products as needs of the customer are developed by offering competitive, industry-leading life insurance and other financial products.
Handles customer inquiries in a manner consistent with compliance and regulatory requirements.
Other duties as assigned.
Requirements and Minimum Education Level:
High School diploma
Attend up to 10 weeks of training in Fremont, MI
Obtain and maintain multi-state licenses while employed in this position:
o Must pass state insurance agent licensing within approximately 3 weeks of hire.
o Must obtain appointments in 39 Company designated states within approximately the first five to seven weeks of employment.
o Must obtain licensing in remaining states which Gerber Life Insurance Company conducts business within approximately 45 to 60 days of employment.
1-2 years Customer Service experience
Contact center experience and knowledge considered a plus
Life Insurance industry experience and knowledge considered a strong advantage
Additional Requirements for Work-At-Home Associates Only:
Must have a workspace large enough for a monitor, docking station, mouse and keyboard.
Must have a quiet isolated workspace free of distractions.
Must be able to attend up to 10 weeks of training.
Must have a high speed internet connection that once tested will meet the data and speed requirements of Gerber Life Insurance (Satellite internet providers are not eligible)
Must maintain a dedicated landline work phone
1-2 years Customer Service experience
Contact center experience and knowledge considered a plus
Life Insurance industry experience and knowledge considered a strong
The Nestl? Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.

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