Claim Support Assistant I

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Primary Duties and Responsibilities (details of the basic job functions):
Provide support to the Claims department by completing intermediate level tasks that require a basic understanding of the claim or functional business concepts and processes, and the organization and workflow for one or more Claims lines of business. Work under limited supervision to complete a set of related tasks in order to accomplish an objective. Interpret facts in a Claims-oriented context in order to assign claims on a rotation basis. Resolve assignment conflicts and issues as needed. Interact with adjusters and vendors to obtain and correct identification information and validate information with the Internal Revenue Service. Maintain and coordinate vendor information in multiple Claims systems. Review, identify and resolve potential vendor duplicates and omissions. Process Total Loss paperwork. Handle intermediate general inquiry calls for routing.
May be assigned tasks normally handled by the Claim Support Staff or Claims Support Assistant II when necessary.
Preferred Qualifications:
Work Environment:
Work in a temperature controlled office environment. Willingness to work irregular hours, including various shifts and weekends.
Required Qualifications (these are the minimum requirements to qualify):
Education (include minimum education and any licensing/certifications):
High school education or equivalent
Completion of ACG approved training program for the position
Experience in:
Working with P.C. software applications
Maintaining accurate files and records
Identifying and resolving problems
Knowledge and Skills:
Knowledge of:
Claim processing functions
Claim processing system
Ability to:
Work under limited supervision
Demonstrate compliance to specific instructions
Work well under pressure
Organize and prioritize multiple tasks
Prepare claim vendor files
Communicate effectively with employees, vendors and customers over the telephone and in person
Use basic math skills
Use vendor processing and computer systems
Review vendor files and resolve duplication issues
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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