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IT Analyst - End User Support

JOB RESPONSIBILITIES:
Hardware and Software support, computer infrastructure (network cabling, switches, routers, LAN, WAN, VPN, VOIP), photocopiers, printers, bar coding equipment, handheld scan guns and communication devices.
Install, support and maintain PC applications in a Windows 7/10 Active Directory environment.
Provides training, guidance and support to end-users on computer operations and informs them of policies, procedures and operational changes to ensure proper understanding and use of equipment and software.
Support for Corporate Front Office and Manufacturing Plant Environments. Automotive manufacturing preferred.
JOB REQUIREMENTS:
Polished and articulate with strong verbal and written English language skills. Bi-Lingual valued as a global organization.
Strong understanding of command line and scripting languages.
Familiarity with Helpdesk ticketing systems, ServiceNow a plus.
Support of Microsoft Deployment Tools (MDT) or other imaging tools a plus.
Ability to travel (up to 25%) and provide support of remote locations.
STANDARD QUALIFICATIONS:
Education: Bachelor's Degree in Information Technology, Computer Science or equivalent.
Experience: 5 years or more of related experience in a technical position providing Level II IT support.
PERSONAL CHARACTERISTICS:
Unquestioned integrity and values that the organization can trust without reservation
Consensus builder with strong persuasion skills.
Self-Starter with the ability to multitask and work with minimal supervision.
A highly motivated team player who contributes to an atmosphere in which people collaboratively, enthusiastically and effectively produce results.
A good listener with a strong sense of self.
Must be flexible with the ability to change, adapt and grow.
Exhibits passion for the mission of the company and the needs of our customers.


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